Last updated: September 02, 2025
At Rematch ("we," "us," or "our"), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (the "App"). Rematch is a social sports match platform for connecting athletes in racquet sports like Padel (with expansions to Tennis, Badminton, and Pickleball). By using the App, you consent to the practices described herein.
We may update this Privacy Policy at any time. We will notify you of material changes via the App or email. Your continued use constitutes acceptance of the updates.
We collect information to provide and improve the App's features, such as skill-based matching, location discovery, and social interactions.
Account and Profile Information: When you register via Apple SSO, Google SSO, or manually, we collect your name, email address, password (for manual registration), and contact details. We also collect profile data like skill level, preferences, and match history.
Location Data: With your permission, we collect precise location data to enable match and venue discovery, distance-based sorting, and recommendations.
Usage Data: We collect data on how you interact with the App, including matches created/joined, scoreboard updates, notifications, achievements, and device information (e.g., IP address, device type, OS).
Performance Data: Through the ACR system, we collect data on your skill assessments, tiers (Beginner to Advanced), and game modes (Casual/Competitive) to facilitate matching.
User-Generated Content: Information from match details, communications, ratings, and social features.
Other Data: Aggregated analytics, crash reports, and feedback you provide.
We do not collect sensitive personal information (e.g., health data) unless voluntarily provided in profiles.
We use your information to:
We may use de-identified data for research or statistical purposes.
We do not sell your personal information. We may share it as follows:
With Other Users: Profile details (e.g., name, skill level) are visible to match participants for coordination.
Service Providers: With third-party vendors for hosting, analytics, notifications, and payment processing (if applicable), under strict confidentiality.
Legal Requirements: If required by law, subpoena, or to protect rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Aggregated Data: Non-personal, aggregated data may be shared for marketing or research.
Location data is shared only as needed for match discovery and not with advertisers.
We implement reasonable security measures, such as encryption and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
Access and Update: You can access and update your profile information via the App.
Delete Data: You may request deletion of your account and data by contacting us. Note that some data may be retained for legal or operational reasons.
Location Permissions: You can manage location sharing through your device settings.
Opt-Out: Opt out of notifications or promotional communications via App settings.
California Residents: Under CCPA/CPRA, you have rights to know, delete, and opt-out of sales (though we do not sell data).
EU/UK Residents: Under GDPR/UK GDPR, you have rights to access, rectify, erase, restrict, or object to processing, and data portability.
To exercise rights, contact us at support@letsrematch.com. We respond within applicable timeframes.
We retain your information as long as your account is active or as needed for the purposes outlined. Inactive accounts may be deleted after 2 years. We retain anonymized data indefinitely.
The App is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn of such collection, we will delete it.
Your data may be transferred to and stored in countries outside your residence, including the US, with appropriate safeguards.
The App may link to third-party sites or services (e.g., venues). We are not responsible for their privacy practices.
For questions about this Privacy Policy, contact us at support@letsrematch.com.
By using Rematch, you acknowledge that you have read and understood this Privacy Policy.